The error
messages might include, but are not limited to, the following:
·
Unable to process the request.
·
An unexpected error has occurred.
·
PowerPoint Web App encountered an
error. Please try again.
·
Word Web App cannot open this
document due to an unknown error. If the problem persists, try opening the file
in Microsoft Word.
·
OneNote Web App cannot open this
notebook because the Office Web Apps Feature isn't activated on this site
collection. Try opening the file in Microsoft OneNote.
·
The file that you selected could
not be found. Check the spelling of file name and verify that the location is
correct. Make sure that the file has not been renamed, moved, or deleted.
These errors
might occur for one or more of the following reasons:
·
The SharePoint administrator has
run Office Web Apps Setup, which configures the default open behavior for
SharePoint to open Microsoft Word, Excel, PowerPoint, and OneNote documents in
the browser by using their associated Web application. However, the SharePoint
administrator has not yet started the services, created the service
applications, and activated the Office Web Apps feature.
·
The Office Web Apps services are
not started on the Web front-end server.
·
The Office Web Apps service
applications and proxies have not been created.
·
The Office Web Apps service
applications proxies are not associated with the proxy group of the Web
application that the site collection belongs to.
·
There might be a problem with the
permissions for the service account that is used to run the Web application or
one of the Office Web Apps services: Excel Calculation Services, PowerPoint
Service, or Word Viewing Service. The Web application and service applications
must have the appropriate permissions to access the content databases and the
configuration database.
To resolve these
errors, apply the following solutions:
·
Verify that the services have
been created and check the status of the services on the servers in the farm by
doing the following:
1.
On the Central Administration Web
site, in Application Management, click Manage services
on server.
2.
On the Services on Server page,
do the following:
1.
In the list of services on the
selected server, verify that Excel Calculation Services, PowerPoint
Service, and Word Viewing Service exist and are
started. If a service is not started, click Start.
2.
Click the Server
button at the top, click Change Server, and then in the Select
Server dialog box, click a different server name.
3.
Repeat these steps until you have
verified that the services exist and are started on all servers in the farm.
·
Verify that the Office Web Apps
service applications and proxies have been created by doing the following:
1.
On the Central Administration Web
site, in Application Management, click Manage service
applications.
2.
On the Manage Service
Applications page, verify that there the following kinds of service
applications exist:
§ Excel
Services Application Web service application
§ PowerPoint
service application
§ Word
Viewing service application
·
Verify that the Office Web Apps
service applications and proxies are associated with the proxy group of the Web
application that the site collection belongs to by doing the following:
1.
On the Central Administration Web
site, in Application Management, click Manage web
applications.
2.
On the Web Applications
Management page, select the Web applications that the site collection belongs
to, and then click Service Connections.
3.
On the Configure Service
Application Associations page, verify that the following kinds of service
application proxies are associated with the Web application:
§ Excel
Services Application Web service application proxy
§ PowerPoint
service application proxy
§ Word
Viewing service application proxy
·
Verify that the service account
permissions for the Web application and the Office Web Apps services are
appropriate. The Web application and service applications must have the
appropriate permissions to access the content databases and the configuration
database. For information about the appropriate service account permissions for
the Web application and the Office Web Apps services, see Account
permissions and security settings (SharePoint Server 2010).
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